These Terms and Conditions govern the use of the website and all purchases made by customers residing in Australia.
By accessing the website or confirming an order, the user acknowledges that they have read, understood, and fully accepted these terms.
Certain features of the website may require the creation of a personal account.
Users agree to provide accurate, complete, and up-to-date information.
Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.
The shop reserves the right to suspend or deactivate accounts in cases of violation of these terms.
The shop is not responsible for issues arising from incorrect user information or improper use of the website.
Products displayed on the website are presented with the utmost care.
Variations in colour, shape, or finish may occur due to materials used or display settings.
The shop reserves the right to update product descriptions and pricing at any time.
The applicable price is the one confirmed at the time of order placement.
By confirming an order, the customer agrees to these Terms and Conditions.
The ordering process includes selecting products, adding them to the cart, reviewing details, and choosing a payment method.
Payment is required at the time of order confirmation.
An order becomes valid only after payment has been received and confirmed.
Once payment has been completed, orders are typically processed within 1–6 business days.
Processing Cut-Off Time:
The estimated delivery timeframe is 5–7 business days after dispatch.
If unexpected delays occur, the shop’s customer support team will provide assistance.
More details, please refer to the store’s Shipping Policy.
In accordance with applicable eCommerce practices in Australia, the shop allows customers to request order cancellations under the following conditions:
More details, please refer to the store’s Order Cancellation Policy.
The shop does not offer a direct exchange service. This approach ensures a clear and traceable handling of each transaction.
To obtain a different item, customers may return the original product and place a new order on the website after the refund has been completed.
Customers of the shop may return purchased products within 15 days after receiving the order.
Returns are accepted under the following conditions:
Once the returned goods have been received and inspected, the refund will be processed within 2–3 business days.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal data is processed in accordance with applicable legal requirements in Australia.
Collected data is used solely for order processing, customer support, and authorised communication.
Personal data will not be shared with third parties without user consent unless required by law.
These terms are governed by the laws of Australia.
In the event of a dispute, an amicable resolution will be sought first.
If no agreement can be reached, the relevant courts in Australia will have jurisdiction.
For enquiries regarding orders, assistance, or the exercise of customer rights, please contact the shop:
Email: supportdesk@nookmyden.com
Phone: +81 (709) 426 28 50
Address: 202, 23-1-2 KIKUSUI 5-JO, SHIROISHI-KU, SAPPORO-SHI, HOKKAIDO 003-0805, JAPAN
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (excluding public holidays)
Service Area: Australia
We are committed to providing a transparent, reliable, and compliant shopping experience, placing customer satisfaction at the centre of our service.
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