Order Cancellation Policy

1. Cancellation Policy

In accordance with applicable eCommerce practices in Australia, the shop allows customers to request order cancellations under the following conditions:

• Customers may request a cancellation within up to 24 hours after payment confirmation, provided the order has not yet been dispatched. In such cases, a full refund will be issued.
• Once the order has been dispatched or more than 24 hours have passed since payment confirmation, cancellation is no longer available. Customers may instead wait for delivery and then submit a return request in line with the shop’s return procedure.

2. Request Procedure

To submit a cancellation request, the following information must be provided:

• The order number of the order to be cancelled;
• Proof of payment, such as a payment confirmation, to assist with verification.

3. Request Review and Refund

Upon receiving the cancellation request, the shop will review the submitted information.

If the order qualifies for cancellation, the customer will receive confirmation accordingly.

Refunds will be processed within 2–3 business days after cancellation approval.
The refund will be issued using the same payment method originally used for the purchase.
The time required for the funds to be credited may vary depending on the payment provider or financial institution.

4. Contact and Customer Support

For enquiries regarding order cancellations or refunds, please contact the shop:

Email: supportdesk@nookmyden.com
Phone: +81 (709) 426 28 50
Address: 202, 23-1-2 KIKUSUI 5-JO, SHIROISHI-KU, SAPPORO-SHI, HOKKAIDO 003-0805, JAPAN
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (excluding public holidays)
Service Area: Australia

We are committed to providing a transparent, consistent, and reliable handling of all requests, with support available throughout every stage of the order process.