Contact Us

1. Introduction

For the shop, the relationship with customers is a key priority.
We place strong emphasis on attentive communication, clear information, and the availability of customer support.

For any enquiries, assistance requests, or feedback, users are encouraged to contact customer support directly.

2. Contact Options

For information or assistance, customer support can be reached through the following channels:

Email: supportdesk@nookmyden.com
Phone: +81 (709) 426 28 50
Address: 202, 23-1-2 KIKUSUI 5-JO, SHIROISHI-KU, SAPPORO-SHI, HOKKAIDO 003-0805, JAPAN
Service Area: Australia

3. Service Hours

Monday to Friday, 9:00 AM – 4:00 PM (excluding public holidays)
During these hours, all enquiries will be handled as promptly as possible.

4. Customer Support and Response Time

Every enquiry is handled with care and professionalism.
The shop aims to provide clear and complete responses, depending on the nature and volume of incoming requests.

The goal is to ensure reliable and consistent support throughout the entire shopping process.

5. Helpful Information

To ensure efficient handling of enquiries, customers are encouraged to contact us via email and include the following details:

• Order number, if available;
• A clear and detailed description of the request.

Customer support is available to assist from the time of order placement through delivery and post-purchase support.

The shop is committed to providing a clear, transparent, and reliable service experience for customers across Australia.