1. Scope of Application
This Privacy Policy applies to all processing of personal data carried out through the website and in connection with services provided to customers in Australia.
This document outlines the types of data collected, the purposes of processing, and the rights available to users under applicable data protection laws in Australia.
Personal data includes any information that enables the direct or indirect identification of a user, including identification details, contact information, payment data, and technical usage data.
2. Data Collection and Use of Cookies
Personal data may be collected in the following situations:
- When creating an account or placing an order;
- When subscribing to communications;
- When contacting the shop via forms on the website or by email;
- During use of the website through cookies and tracking technologies.
Cookies used on the website are intended to:
- Ensure proper functionality of the website;
- Improve user experience and interface;
- Analyse traffic and assess site performance;
- Optimise content based on user preferences.
When visiting the website for the first time, users will be informed about the use of cookies and can adjust their preferences at any time.
3. Use and Disclosure of Data
Collected data is used solely for the following purposes:
- Processing orders and deliveries;
- Providing customer service and post-purchase support;
- Sending communications with prior user consent;
- Ensuring security and preventing misuse.
Personal data is not shared with third parties for independent purposes.
Data may only be shared with:
- Service providers necessary for order and payment processing;
- Technical and IT service providers;
- Relevant authorities where required by law.
All partners operate under confidentiality obligations and use the data only as required.
4. Data Storage and Cookie Consent Management
Personal data is stored according to its processing purpose:
- Order-related data for administrative processing periods;
- Financial and record-keeping data in accordance with legal retention requirements;
- Communication-related data until consent is withdrawn or for a limited period.
Cookies are stored for a maximum period of 12 months.
Users may withdraw their consent at any time through browser settings.
5. User Rights
Under applicable data protection laws in Australia, users have the following rights:
- Access to their personal data;
- Correction of inaccurate or incomplete data;
- Deletion of data that is no longer required;
- Objection to data processing under certain conditions;
- Restriction of processing;
- Data portability in a structured and transferable format;
- Withdrawal of consent at any time.
Requests may be submitted to the shop’s customer support, which will respond within applicable timeframes.
6. Legal Basis for Processing
The processing of personal data through the website is based on the following legal grounds:
- Performance of a contract for order processing, payment, and delivery;
- User consent for specific communications and non-essential features;
- Legitimate interest in maintaining website functionality and preventing misuse;
- Compliance with legal obligations.
7. Contact and Customer Support
For enquiries regarding data protection or the exercise of user rights, please contact the shop:
Email: supportdesk@nookmyden.com
Phone: +81 (709) 426 28 50
Address: 202, 23-1-2 KIKUSUI 5-JO, SHIROISHI-KU, SAPPORO-SHI, HOKKAIDO 003-0805, JAPAN
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (excluding public holidays)
Service Area: Australia
We are committed to ensuring responsible, transparent, and compliant handling of personal data.
