1. Return Policy
Customers of the shop may return purchased products within 15 days after receiving the order.
Returns are accepted under the following conditions:
- The delivered item does not match the order;
- The item arrives with defects or damage identified upon delivery;
- The customer chooses to return the item within the specified timeframe, provided it remains unused, unassembled, undamaged, and is returned in its original packaging with all accessories included.
2. No Direct Exchange
The shop does not offer a direct exchange service. This approach ensures a clear and traceable handling of each transaction.
To obtain a different item, customers may return the original product and place a new order on the website after the refund has been completed.
3. Order Cancellation
Customers may request a cancellation within 24 hours after payment confirmation, provided the order has not yet been dispatched.
In such cases, a full refund will be issued.
If the order has already been dispatched or more than 24 hours have passed, cancellation is no longer available.
Customers may wait for delivery and then initiate a return in accordance with the applicable conditions.
4. Request Procedure
To request a return or refund, customers must contact customer support via email.
The request must include the following information:
- Order number;
- Reason for the request;
- Photos of the product in case of defects or damage.
A return shipping label is included inside the parcel and can be used directly by the customer.
5. Return Shipping
The return address will be provided in the documentation supplied by customer support.
Customers must securely attach the return label included in the parcel to the package.
If the product is faulty or damaged, the shop will cover the return shipping cost.
For voluntary returns, the customer is responsible for the return shipping cost.
Products must be returned complete, properly packaged, and without signs of use or assembly.
6. Processing Time
Once the returned goods have been received and inspected, the refund will be processed within 2–3 business days.
The customer will receive confirmation once the process has been completed.
7. Refund Method
- Refunds will be issued using the same payment method used for the original purchase.
- The actual time required for funds to be credited may vary depending on the payment provider or financial institution.
8. Contact and Customer Support
For enquiries regarding returns or refunds, please contact the shop:
Email: supportdesk@nookmyden.com
Phone: +81 (709) 426 28 50
Address: 202, 23-1-2 KIKUSUI 5-JO, SHIROISHI-KU, SAPPORO-SHI, HOKKAIDO 003-0805, JAPAN
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM (excluding public holidays)
Service Area: Australia
We are committed to providing a clear, reliable, and compliant return process for furniture and home products.
